All orders are shipped registered mail or by our nominated courier. Large items may be shipped via courier express services and require a signature by the receiver at the receivers nominated delivery address. Personal pick up and delivery arrangements can be organised depending on the circumstances. In the event of any item not being available
Items are generally shipped next business day and delivered within 3-10 day working days depending on your location. While most products are in stock, there may be delays on some items from time to time due to supplier stock shortages and shipping constraints.
In the event of any delay due to stock shortages, we will notify the customer and you can feel free to cancel the order if the time line is unsuitable. Be assured, that cheques and/or credit card payments are not processed until shipment of your goods can take place. Certain items on multiple item orders may be shipped separately (on your instruction) and will not attract any additional shipping cost greater than the total calculated order amount. All large items such as telescopes and telescope mounts are shipped fully insured.

Note: Special offers from time to time including waving of delivery charges do not apply to orders outside of Australia. Any claims for damage or faulty goods must be reported within 7 working days. We are proud of our highly successful delivery record however, while every effort is made to ensure secure delivery of items purchased from All Optics / Binary Systems Pty Limited or its affiliate businesses, responsibility for loss or damage of received goods via Australia Post is at the buyers risk. Most goods like accessories etc under $150 in value are generally shipped via normal Australia Post services or Express Post unless postal insurance is requested when ordering. Goods above this value are generally shipped registered post. The buyer must be aware that if registered or express post goods are signed for by a receiver at the post office or confirmed as delivered by Australia Post to the nominated address, Binary Systems P/L and its associates are not responsible for any claim of lost or undelivered goods. For around $3 extra, the buyer may request (at time of purchase) to add insurance with the postage to cover for any potential loss using the comments box at the bottom of the order form.

Freight Charges and Checkout

Freight will be calculated before you check out – depending on the size and weight of your items normal freight charges will be between $5.00 - $25.00. For multiple purchases an extra handling fee of $1.00 per item will be added to the freight cost further to the item with the highest delivery and handling fee. For example:
Purchase 2 items – if largest item freight cost is $25.00, any additional item will be $1.00 extra, total of $26.00

Items are generally shipped next business day and delivered within 3-10 day working days depending on your location. While most products are in stock, there may be delays on some items from time to time due to supplier stock shortages and shipping constraints.
In the event of any delay due to stock shortages, we will notify the customer and you can feel free to cancel the order if the time line is unsuitable. Be assured, that cheques and/or credit card payments are not processed until shipment of your goods can take place. Certain items on multiple item orders may be shipped separately (on your instruction) and will not attract any additional shipping cost greater than the total calculated order amount. All large items such as telescopes and telescope mounts are shipped fully insured.

Product Warranty

All our products come with a 1-year (conditional) manufacturers warranty. In some cases as specified the manufacturer may offer further warranty.
In other words, goods must not have been damaged through poor handling and irresponsible use when returned for repairs or replacement (whichever may be determined by All Optics). Servicing and repairs may be carried out by All Optics or by the manufacturers technical personnel. The purchaser must notify All Optics of damaged "goods on arrival" within 2 days of receiving the goods. Return of goods is the customers responsibility however All Optics and its associates or subsidiaries will undertake replacement or repair of manufacturer faulty parts as deemed applicable and will cover all return freight costs. Goods deemed as faulty by misuse of the buyer shall incur the cost of replacement parts and return freight both ways. Goods will not be released for return until full payment for parts, service and transport is made by the customer.
Items being returned for refund by prior arrangement and approval must be in "as new" condition as determined by All Optics staff. On approval, the purchase value of the item will be fully refunded. Note: this does not include any postage or courier costs attached to the original sale.

Ordering & Payments

Orders can be placed securely online using a credit card (MasterCard, Visa or via PayPal) or by direct bank transfer or personal or Postal Order cheque. The purchaser must be 18 years and over.
Overseas Orders
Unless approved by prior arrangement, payments for overseas orders must be made by Direct Bank Deposit or PayPal. To organise a direct bank transfer transaction you can obtain our banking details via e-mail.. Orders from overseas are exempt of Australian government GST taxes which are included in our online prices but a 4% fee for the total order value applies when using PayPal or Direct Deposits. Orders are not despatched until cheque or deposits have been acknowledged by PayPal or our bank.
Pricing Changes
While every effort is made to maintain accurate online pricing, some items may vary with exchange rate fluctuations and ever increasing delivery / fuel costs imposed by Australia Post and our other nominated carriers. We will notify you where prices have varied before applying charges for purchased goods.

Disclaimer

While every effort has been undertaken to ensure the information provided on this website is accurate at the time of publication, Binary Systems Pty Limited trading as All Optics will not accept any responsibility for purchases that do not meet the absolute expectations of the buyer. By purchasing from All Optics, the buyer/s assumes full responsibility for the decision of the purchased item/s and no refunds can be requested unless authorised by Binary Systems and or its associates in writing. The buyer is automatically deemed to have read these terms before making the purchase. Prices are subject to the current exchange rate and manufacturers information and as such, Binary Systems Pty Limited and its subsidiaries reserve the right to change prices as required from time to time. In cases where an order has been placed for an out-of-stock item that is subject to updated manufacturer pricing not as yet indicated to All Optics, we will endeavour to honour the online purchased price where reasonably possible. In extreme circumstances this may not be possible and the purchased price may need to be adjusted however this will not occur without the express prior consent of the buyer.
Product descriptions, specifications, images and included accessories are supplied by manufacturers in most cases and provided to the customer in good faith. Some product images may be used for illustrative purposes only. Manufacturers may alter quoted specifications or cited accessories from time to time and will always endeavour to keep this information as up-to-date as possible.

Your Privacy

Like you, we dislike marketing companies that abuse personal information obtained via numerous means including the internet. We utterly respect your privacy and give you our guarantee that any personal information provided to us will remain confidential at all times. Credit card information is destroyed immediately after the final purchase transaction has taken place. We do not believe or condone the practice of storing highly confidential credit card information like so many other dealers. Yes, for common returning customers this may be a little frustrating but we value and respect your credit safety.

Additional Consumer Guides

Shopping on the internet - Facts for consumers - www.dcita.gov.au
Consumer information regarding internet shopping, scams etc - www.consumersonline.gov.au
Consumer protection in Australia & New Zealand - www.consumer.gov.au